Refund Policy | San Diego Press Releases

This Refund Policy applies to paid publishing plans, featured placements, and wallet top-ups purchased on San Diego Press Releases, operated by SANDIEGOPRESSRELEASES.COM. Payments are processed by Dodo Payments as merchant of record.

1. What you are buying

Paid plans are a one-time publication and distribution service for a single press release, including optional homepage or ticker placement for a set period. This is not a physical product and not a recurring subscription. Free plans have no charge and no refund.

2. Full refunds

We issue a full refund of the unused purchase when:

You cancel a paid release before editorial approval and before it is published.
We reject the submission and it is not published.
You were charged twice, charged the wrong amount, or a payment error occurred.
Unused wallet credit is still in your balance and has not been applied to a published or approved release.

3. No refund after publication

Once a release is approved and goes live, the listing fee is not refundable. Publication, syndication, search indexing, and featured placement are digital services that have already been delivered and cannot be reversed as if they were never performed. Changing your mind, requesting edits, or asking us to unpublish a live release does not create a right to a refund.

4. Wallet credits

Unused wallet funds can be refunded to the original payment method on request. Wallet funds already applied to a paid plan follow the same rules as a direct plan purchase: refundable only if the related release has not been approved or published.

5. How to request a refund

Use the contact form and choose Refund request, or email us. Include your account email, invoice or order number, and the press-release title or ID if you have one.

We review eligible requests within two business days. Approved refunds are returned through Dodo Payments to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

6. Chargebacks

Please contact us before disputing a charge with your bank. We will investigate and refund eligible payments directly. Unwarranted chargebacks on delivered publication services may lead to account suspension.

7. Consumer rights

Nothing in this policy limits rights you may have under applicable consumer law. Where a cooling-off right would otherwise apply to a digital service, you acknowledge that publication begins when the release is approved and goes live, after which that service has been fully performed.

8. Related policies

Publication rules are in our Terms of Service and Privacy Policy.